FAQ and SUPPORT

Home > SUPPORT > Returns, Refunds and Cancellations

RefundsLast Updated: 2016-05-18 23:06:32 PDT

If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages Anytime of the sale date and will issue a full refund minus shipping fee if the item is in resalable condition. Returned products must not be damaged, must be in the same condition as when you received them, and must be in the original box and/or packaging. Once your order is received at Pleson’s warehouse, the amount paid for the returned item will be refunded to the original method of payment. 
 
The original shipping fee is not refundable. Once your return is received and inspected by our warehouse staff (usually within 24-48 hours of receipt), we will process your refund and automatically apply a refund to your credit account or original method of payment within 7 days. 
 

Customer service software powered by ipleson.com